Refund Policy

ZyncLedger is a software-as-a-service product, so there is nothing physical to return. You may cancel an active subscription at any time through the billing controls inside your workspace or by contacting us using the details below.

Cancellations take effect at the end of the current billing period. Your tenant remains available until that date so you can export records and complete in-progress work.

New paid subscriptions: If you sign up for a paid plan and decide it is not right for you, contact us within 7 days of the initial charge for a full refund of that first payment, provided the workspace has not been used for substantial production work (for example posting more than a token number of journals or invoices).

Renewals: Recurring monthly or annual renewals are billed in advance and are non-refundable once the new period has started, except where required by law. To avoid an unwanted renewal, cancel before the next billing date.

Add-ons and one-time charges: Optional services such as data migration, custom development, training, or third-party fees passed through to us are non-refundable once work has begun or the service has been delivered.

Any approved refund is returned to the original payment method. Bank or card processor charges incurred on the original transaction are not refundable to us and therefore cannot be returned to you.

You can switch plans, change the number of users, or move between monthly and annual billing at any time from inside ZyncLedger. Upgrades take effect immediately and are pro-rated against your current period.

Downgrades take effect at the next renewal so you keep the features you have already paid for until the period ends. We do not issue cash refunds for the difference when downgrading mid-cycle.

The following are not eligible for a refund:

• Subscription periods that have already been used in part or in full beyond the 7-day window described above.
• Renewals once a new billing period has started.
• Setup, data migration, training, or custom development work that has already been performed.
• Discounted, promotional, or bundled offers, unless the promotion explicitly states otherwise.
• Third-party fees (for example payment gateway or SMS provider charges) that we have already passed on to the relevant provider.

If you are charged in error, charged twice for the same period, or unable to access the service you paid for due to a problem on our side, contact us right away. After we verify the issue we will either refund the affected amount, extend your subscription by a matching period, or apply credit to your account, whichever you prefer.

Issues caused by your local network, browser, or third-party integrations are handled through support rather than refund, but we will do our best to help you reach a working state.

To request a refund, email us from the address registered on your account with:

• The workspace name or tenant URL.
• The date and amount of the charge in question.
• A short description of the reason for the request.

We may ask follow-up questions to verify the account holder before processing any refund.

Approved refunds are processed within 7 to 14 business days of approval. Depending on your bank or card issuer, the refunded amount may take additional time to appear on your statement. Refunds are returned in the same currency and to the same payment method as the original charge.

ZyncApps may update this Refund Policy as our services evolve. The "Last updated" line at the top of this page shows the latest revision. Material changes will be communicated by email or inside the product where reasonable. The policy in force at the time of your charge is the policy that applies to that charge.

Questions about this Refund Policy or a specific charge? Reach out and we will help.

Email: support@zyncapps.com

Phone: 0766216440